Refund policy

 

Customers wishing to exchange or return items must send an email to contact@aqualima.pt within 15 days after receiving them.

Articles cannotshow any signs of use or washing and mustbe shipped in its original packaging with the respective labels, the shipping costs being borne by the customer.

Aqua Lima reserves the right to refuse an exchange or refund if the conditions described above are not met.

Exchanges:

In case of exchange, the order number must be indicated in the email, as well as the desired model and size. All exchanges are subject to availability of the new product on the online store. In case of exchange for a product with a lower price, the remaining amount will be refunded in Aqua Lima's purchase voucher. Upon receipt, the new product will be shipped within 3-5 business days.

Returns:

In case of return, it must be indicated in the email the number of the order placed, as well asthe desired refund method, the customer being able to choose between the same payment method as the purchase or purchase voucher from Aqua Lima. Refund will be made within 3 to 5 business daysupon receipt of the item.